PRIVACY POLICY

‍Effective Date: November 18, 2025

Fountain Life, LLC and our subsidiaries and affiliates, including Fountain Digital, LLC, Fountain Life Management, LLC, Fountain Life New York LLC, Medical Physicians, Inc., Fountain Life Dallas, LLC, Medical Physicians Dallas PA, and Fountain Life Orlando LLC (collectively, "Company," "We," “Us,” and “Our”) respect your privacy and commit to protecting it through our compliance with the practices described in this privacy policy (“Privacy Policy”). This Privacy Policy is incorporated into our End User License Agreement and Terms of Use.  All capitalized terms used in this Privacy Policy but not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement and/or Terms of Use.

This Privacy Policy describes our practices for collecting, using, maintaining, protecting, and disclosing the personal data we may collect from you or that you may provide when you (i) visit our websites located at www.fountainlife.com, www.lifeomic.com, and any and all subdomains thereof, or other digital properties, communications, or forms that link or refer to this Privacy Policy (collectively, the "Website"), and/or (ii) purchase, download, install, register with, access, or use the Fountain Life mobile application (the “Application”, and together with the Website, the “Online Platform”). This Privacy Policy applies to the personal data collected through our Online Platform, regardless of the country where you are located.  

This Privacy Policy applies to information collected:

• On the Online Platform.
• In email, text, and other electronic messages between you and the Website.
• Through mobile and desktop applications you download from the Website, which provide dedicated non-browser-based interaction between you and the Website.
• From the Application and in email, text, and other electronic communications sent through or in connection with the Application. 
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website or application operated by any third party, including websites you may access through Application. 
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Online Platform.

The Online Platform may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share, or otherwise use data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit.

Please read this Privacy Policy carefully to understand our policies and practices for handling your personal data. If you do not agree with our Privacy Policy, do not download, register with, or use the Online Platform. By downloading, registering with, using, or engaging with our Online Platform, you accept and consent to the practices described in this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy) due to changes in the laws, regulations and our business. Your continued engagement with our Online Platform after any such revisions indicates that you accept and consent to them, so please check the Privacy Policy periodically for updates.

A. Data We May Collect About You

We collect and use different types of data from and about users of our Online Platform directly from you when you provide it to us, automatically as you use the Online Platform, and/or from third parties, including:

• Personal data that is linked to or reasonably linkable to you, or that we could reasonably use to directly or indirectly identify you, such as your name, date of birth, gender, transgender or non-binary status, age, postal address, email address, telephone number, username or other similar identifier, credit card numbers, sexual orientation, national origin, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information related to your sexual activities, internet or other electronic network activity information, including the Internet protocol (IP) address used to connect your device to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform, or any other identifier we may use to contact you online or offline ("personal data" or “personal information”).
• Sensitive personal data, including personal data or personal information that reveals your racial or ethnic origin, mental or physical health conditions or diagnosis, genetic or biometric information, sex life or sexual orientation, and precise geolocation data (“sensitive personal information”).
• Non-personal data that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, statistics, or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Online Platform feature.
• Non-personal details about your Online Platform interactions, including the full Uniform Resource Locators (URLs), clickstream information to, through, and from our Online Platform (including date and time), products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.

B. How We Collect Data About You

Within the last twelve months, we have collected certain data from and about you, as set forth below. Please note, this list may not be directly applicable to you but the categories represent the types of personal data we have collected about users of our Online Platform during the ordinary course of business.

We use different methods to collect data from and about you including through:

1. Direct Interactions and the Information You Provide to Us

The information we collect on or through our Online Platform may include:

• Identifiers, such as your name, address, and email address, that you provide by filling in forms or by corresponding with us by phone, email or otherwise.
• Information that you provide by filling in forms on the Online Platform. This includes information you provide when you create an account (and the administration thereof), subscribe to our service, search for a product, place an order, participate in discussion boards or other social media functions on our Online Platform, enter a competition, promotion or survey, call our customer service number, request customer support and technical assistance, including through online chat functions, and when you report a problem with our Online Platform.
• Information that you provide as required to process your orders and requests for treatment, including health insurance information.
• Health information, including information about your medical conditions, treatment options, physician referrals, prescriptions, lab results, or other related health information.
• Biometric information, such as exercise data, genetics, behavioral characteristics, and sleep data.
• Information regarding legally protected classifications (we only collect your gender) and physical characteristics or description.
• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
• Employment applications you submit.
• Your responses to surveys that you voluntarily agree to complete for our research purposes.
• Commercial and financial information, including transaction and billing information such as shipping address, credit or debit card number, verification number, expiration date, and identity verification information (collected by our payment processors on our behalf).
• Details of transactions you carry out through the Online Platform and in the fulfillment of your orders. You may be required to provide financial information before placing an order through the Online Platform.
• Your search queries on the Online Platform.
• Materials, information, and text (collectively, “Prompts”) that you provide for processing on the Application to Fountain Life’s generative artificial intelligence (“AI”) technology, “Member AI Chat,” in order to generate a response (“Outputs”) based on your Prompts, as well as any feedback you provide (“Feedback”).
• Other information you choose to directly provide to us in connection with your use of the Online Platform.
• User Contributions. You also may provide information for us to publish or display ("post") on public Online Platform areas or transmit to other Online Platform users or third parties (collectively, "User Contributions"). You submit User Contributions for posting and transmission to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any Online Platform users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.

2. Automated Technologies or Interactions

When you download, access, use, and/or interact with our Online Platform, we may use technology to automatically collect certain information and technical data about your equipment, browsing actions, and patterns, including: 

• Usage Details. When you access and use the Online Platform, we and our service providers (which are third party companies that work on our behalf) may automatically collect certain details of your access to and use of the Online Platform, including internet or other network or device activity such as browsing history, app usage, traffic data, number of clicks, time spent on particular pages, files downloaded, location data, logs, and other communication data and the resources that you access and use on or through the Online Platform.
• Device Information. We may collect information about your computer, mobile device, and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
• Stored Information and Files. The Online Platform also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
• Location Information. The Online Platform may collect real-time information about the location of your device, including general and precise geolocation information. This information allows us to enable access to content that varies based your location (e.g., to provide you with accurate sales tax information and to deliver content customized to your location). We will ask your permission before collecting your precise geolocation information. In such instances, we will use your precise geo-location information to provide customized services, content, promotional offers and other information that may be of interest to you. If you no longer wish for us and/or our service providers to collect and use  geolocation information, you may disable the location features on your device. Please see your device manufacturer settings. Note, however, that opting out of the Application’s collection of location information will disable its location-based features.

We collect this information by using cookies, server logs, and other similar technologies (see Cookies and Automatic Data Collection Technologies). If you do not want us to collect this information, do not download the Application, delete it from your device, if applicable, and/or do not otherwise use the Online Platform.

3. Cookies and Automatic Data Collection Technologies

Our Online Platform uses various automatic data collection technologies to distinguish you from other Online Platform users. We also may use these technologies to collect information about your online activities over time and across third-party websites, applications, or other online services (behavioral tracking). This helps us deliver a better and more personalized service when you interact with our Online Platform. It also allows us to improve our Online Platform by enabling us to:

• Estimate our audience size and usage patterns.
• Store your preferences so we may customize our Online Platform according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Online Platform.

The technologies we use for this automatic data collection may include:

• Cookies (browser cookies or mobile cookies). A cookie is a small file placed on the hard drive of your computer or on your smart phone. You may refuse to accept browser cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting, certain parts of our Online Platform may become inaccessible and certain features may not work correctly. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of our Online Platform and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies and you must manage their settings separately.
• Web Server Logs, Tags, SDKs, and Other Similar Tracking Technologies. We use these technologies to offer you a more tailored experience. As we adopt additional technologies, we may also gather information through other methods.some text
  • A web server log is a file where website activity is stored. 
  • An SDK is a set of tools and/or code that we embed in our Application and software to allow third parties to collect information about how users interact with the Online Platform. 

We may tie this information to personal information about you that we collect from other sources, or you provide to us.

4. Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Online Platform are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Online Platform. They may associate the information collected with your personal data or they may collect information, including personal data, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control how these third-party tracking technologies operate or how they may use the collected data. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

5. Third Parties or Publicly Available Sources

We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators, such as:

• Information we collect from social media and other content platforms.  When you “like” or “follow” us on Facebook, Instagram, X, or other social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media sites.
• Information we receive from other sources. We work closely with third parties, including, for example, third party intermediaries, such as the physicians, medical professionals and pharmacies with whom we partner to provide you with services and their health care services, sub-contractors in technical, advertising networks, analytics providers, and search information providers. Such third parties will sometimes provide us with additional information about you.

C. How We Use Your Personal Data

We use your personal data to provide you with products, offer you services, communicate with you, deliver advertising and marketing, and/or to conduct other business operations, such as using data to improve and personalize your experiences. Examples of how we may use the personal data we collect include to:

• Present our Online Platform and provide you with the information, products, services, and support that you request from us.
• Provide you with the Application and its contents, and any other information, products, or services that you request from us.
• Provide services, including carry out, improve, and manage the services and facilitate the provision of healthcare services to you by physicians or other health care providers.
• Engage in research and analysis, including engaging in internal research to understand the effectiveness of our services, improve them, and better understand our user base.
• Communicate with you about our services, your use of the services, or your inquiries related to the services, and send you communications on behalf of physicians or other healthcare providers utilizing the services.
• Market, such as communicating with you by email, postal mail, or phone about surveys, promotions, special events, or our products and services and those of our affiliates and third-party partners.
• Facilitate customer support, such as providing you with technical support and customer service.
• Facilitate account administration, such as verifying your identity and administering your account, including processing payments and fulfilling orders.
• Personalize content, such as ensuring that content from our services is presented in the most effective manner for you and your device.
• Ensure security, including as part of our efforts to keep our services safe and secure.
• Facilitate legal compliance, such as complying in good faith with any procedures, laws, and regulations that apply to us.
• Meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or comply with legal requirements.
• Fulfill the purposes for which you provided the data or that were described when it was collected.
• Notify you about changes to our Online Platform or any products or services we offer or provide through it.
• Notify you when Application updates are available, and of changes to any products or services we offer or provide through it.
• Provide you with notices about your account and/or subscription, including expiration and renewal notices.
• Ensure that we present our Online Platform content in the most effective manner for you and for your computer. 
• Administer our Online Platform and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• Improve our Online Platform, products or services, marketing, or customer relationships and experiences. 
• Enable your participation in our Online Platform's interactive, social media, or other similar features.
• Protect our Online Platform, employees, or operations.
• Measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
• Make suggestions and recommendations to you and other users of our Online Platform about goods or services that may interest you or them.
• Generate Outputs from Zori AI, including using your Prompts, medical records, such as your test results, clinician notes and medical diagnoses, as Context (as defined herein) to help answer basic questions, provide general and health-related information, and help you better understand your health data. “Context” refers to the surrounding information or circumstances that help clarify the meaning of data or inputs. For instance, in natural language processing, context can include previous sentences, the topic of conversation, or even cultural background that shapes interpretation.
• Evaluate and improve Zori AI, including reviewing metadata about chat conversations and anonymized transcripts.
• Evaluate responses and obtain insights into topics in which you are interested in learning, including by reviewing your interactions with Zori AI and the content of your conversations with or messages to Zori AI, and such review may be automated or manual (human) by Fountain Life, including its providers.
• Provide, maintain, and improve Zori AI, to conduct and support research.
• Improve Zori AI and any related technology and support research in areas like AI and machine learning.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Combined Information. We may combine the information that we collect through the Online Platform and/or services we provide with information that we receive from other sources, both online and offline, and may use and share such combined information in accordance with this Privacy Policy. If we combine or connect non-personal, demographic, or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.

Aggregate/De-Identified Data. We may aggregate and/or de-identify any information collected through the Online Platform and/or services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including for research, scientific, medical, and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors.

We may also use personal data to contact you about our own and third parties' goods and services that may be of interest to you. If you do not want us to use your data in this way, please adjust your user preferences in your account profile. 

We may use personal data to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. We may use non-personal data for any business purpose.

D. Disclosure of Your Personal Data

We have not sold or shared your personal data for targeted advertising within the last twelve months and we do not “sell” or “share” any personal data to third parties.

Within the last twelve months, we may have disclosed your personal data in the course of ordinary business with:

• Any member of our corporate group, including our subsidiaries, our ultimate holding company and its subsidiaries, and our affiliates. We may share information we collect within any Company member or group (e.g., our subsidiaries and affiliates, including our ultimate holding company and its subsidiaries) to deliver products and services to you, ensure a consistent level of service across our products and services, and enhance our products, services, and your customer experience.
• Healthcare providers providing services. We share your information with healthcare providers: (i) to schedule and fulfill appointments and provide healthcare services as part of our services, and (ii) to whom you send messages through the Online Platform.
• Healthcare Operations Providers providing services. We share your information with healthcare operations providers for treatment, payment or healthcare operations purposes, including pharmacy services, upon your request.
• Service Providers. We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services for us, including billing, sales, marketing, advertising, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or in connection with the administration and support of the services we render or the Online Platform.
• Cloud Service Providers (Amazon Web Services). We use Amazon Web Services, Inc. (“AWS”) as our primary cloud hosting and infrastructure provider to securely store and process data collected through our Online Platform. AWS provides computing, storage, and networking services that support the operation and functionality of our systems. By using our Online Platform, you consent to the transfer, storage, and processing of your personal data and sensitive personal information through AWS. AWS acts as a business associate under applicable privacy and data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA), and maintains compliance with relevant security and privacy requirements. We ensure that AWS handles your data in accordance with our contractual obligations and applicable law.
• Business partners, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Online Platform improvement and optimization). We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
• Third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
• Advertisers and advertising networks that require the data to select and serve relevant ads to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in a specific location). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
• Credit reference agencies when required to assess your credit score before entering into a contract with you.
• To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Online Platform, we will transmit the contents of that email and your email address to the recipients.
• For any other purposes that we disclose when you provide the data.
• With your consent.  We may disclose your information in other ways as directed by you and/or with your consent.

If you opt-in and consent to receive SMS messages and authorize the Company to contact you by text message (including by an automatic telephone dialing system) at the mobile number provided by you or on your behalf in connection with your Company account or otherwise, then you shall only receive messages from or on behalf of the Company at the respective number you provide, and no mobile information will be shared by the Company with third parties for marketing or promotional purposes. The above disclosure categories do not include SMS messaging originator opt-in data and consent; this information will not be shared with any third parties. Notwithstanding the foregoing, if you expressly provide your mobile number to a third party via the Online Platform for the purpose of receiving marketing or promotional SMS messages from that third party, then you may receive SMS messages from that third party pursuant to the consent that you provided.

We may also disclose your personal data to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• To a buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, where one of the transferred assets is the personal data we hold.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request, including responding to claims that any content violates the rights of third parties. 
• To enforce or apply our End User License Agreement, Terms of Use, this Privacy Policy, and/or terms and conditions of supply and other agreements.
• To protect the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.
• Public Forums. Certain features of the Online Platform may permit you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on one of our sites, we may display your review (along with the name provided, if any) on other Company websites and on third-party websites. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.
• Aggregate/De-Identified Information: We reserve the right to create Aggregate/De-Identified Data from the information we collect through the Online Platform and when rendering services and our sharing of such Aggregate/De-Identified Data is in our discretion.

We may share non-personal data without restriction in accordance with applicable law.

E. Your Personal Data Use Choices

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information:

• Promotional Offers from the Company. If you do not want us to use your contact information to promote our own products and services, or third parties' products or services, you can opt-out by sending us an email with your request to care@fountainlife.com. You may also opt-out of further marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions. Please note that regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or in accordance with applicable law. For example, you may not opt-out of certain operational emails, such as those reflecting our relationship or transactions with you.
• Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for promotional purposes, you can always opt-out by logging into the Online Platform and checking or unchecking the relevant boxes to adjust your account profile's user preferences, or by sending us an email stating your request to care@fountainlife.com. 
• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Online Platform may become inaccessible or not function properly. For more information about tracking technologies, please see Cookies and Automatic Data Collection Technologies.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can always adjust your user advertising preferences in your account profile by checking or unchecking the relevant boxes, or by sending us an email stating your request to care@fountainlife.com. 
• Location Information. You can choose whether or not to allow the Application to collect and use real-time information about your device's location through the device's privacy settings. If you block the collection or use of location information, some parts of the Application may become inaccessible or not function properly.

Our Online Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates, or include plug-ins enabling third-party features. If you follow a link to any third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.

F. Consent to Personal Data Transfer

The Company is based in the State of Florida in the United States. If you are using the Online Platform, or any part thereof, from outside of the United States, please be aware that your information, including personal data, may be transferred to, stored, or processed in the United States and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective and/or comprehensive as those in your jurisdiction. By providing us with your information you acknowledge that your information, including personal data, will be transferred to the United States and processed and stored on servers in the United States. Your information, including personal data, may also be processed by employees or by other third parties who work for us, or by the representatives and employees or workers of the Company located outside your home country. By submitting your information, including personal data, or engaging with our Online Platform, you consent to this transfer, storing, and/or processing of information, including personal data, to the United States and those third parties with whom we share it.

In addition, you consent to the transfer and storage of your information through Amazon Web Services (AWS), which we use as our secure, HIPAA-compliant cloud provider to host and process data related to your use of our Online Platform.

G. Your Personal Data Rights

You can access, review, and update your personal data by logging into the Online Platform and visiting your account profile page.

Certain jurisdictions provide their residents with specific rights regarding their “personal information” or “personal data” (as such terms are defined in the applicable laws). These rights may include:

• Right to Know.  You have the right to know the categories of personal information we have collected about you, the categories of sources from which we have collected your personal information, the business or commercial purposes for which we have collected or shared your personal information, the categories of third parties to whom we disclose your personal information, and the specific pieces of personal information we collected about you, in each case, in the twelve months prior to your request. In addition, you have the right to know the specific pieces of personal information we have collected about you (also called a “data portability” request). We may be required by law to omit certain sensitive information when responding to a data portability request. If you request such sensitive information, we will inform you with sufficient particularity that we have collected the type of information. Please note that we are only required to respond, free of charge, to a limited number of requests per consumer each year.
• Right to Delete.  You have the right to request that we delete certain information that we collected or maintain about you, subject to certain exceptions.
• Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you, considering the nature of the personal information and the purposes of processing the personal information.
• Right to Opt-out of the Sale or Sharing.  If a business sells or shares your personal information for targeted advertising, you have the right to opt-out of the sale or sharing of your personal information.  
• Right to Limit Use of Sensitive Personal Information.  If a business uses or discloses sensitive personal information for reasons other than those permitted by law, you have the right to limit the use and disclosure of that information. We use and disclose sensitive personal information only as permitted by law.
• Right Not to Receive Discriminatory or Retaliatory Treatment. You have the right not to be discriminated or retaliated against for exercising any of your privacy rights.

If you would like to exercise any of your data rights, you may send us an email at care@fountainlife.com or legal@fountainlife.com or call our toll-free number (917) 672-9073  Please include your full name, email address and residential address associated with your use of our Services, along with the rights you would like to exercise, so that we can process your request. If you would like to receive a copy of your medical record in connection with your request, please indicate that in your email message. By requesting your medical record in this way, you are agreeing to receive your medical record in an unencrypted email message.

You may also designate an authorized agent to submit a request on your behalf. To designate an authorized agent, please provide a power of attorney, or a written and executed document signed by both you and the agent authorizing them to act on your behalf.

We will take reasonable steps to verify your identity before responding to your request. We may not accommodate your request to correct or delete information in certain situations, such as if we believe that correction or deletion would violate any law, negatively impact the accuracy of the information, require disproportionate effort, or if we are unable to verify your identity. We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data relates to you. We may also decline to honor your request where the personal data that we maintain is not subject to applicable access, correction, and/or deletion rights.

If you delete your User Contributions from the Online Platform, copies of your User Contributions may remain viewable in cached and archived pages or because other Online Platform users may have copied or stored them. Our Terms of Use govern proper access and use of information provided on the Online Platform, including User Contributions.

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H. How We Process Opt-Out Preference Signals

An opt-out preference signal is a signal that is sent by a platform or browser that clearly communicates your choice to opt-out of the sale or sharing of personal information. We process opt-out preference signals in a frictionless manner. You can implement an opt-out preference signal through the privacy controls available on your web browser, or by downloading a browser extension that can be enabled to support your single opt-out preference signal. Your opt-out preference signal will apply to your device’s browser. To learn more about how to implement opt-out preference signals and global privacy controls, please consult your browser’s privacy settings or visit Global Privacy Control.

I. Data Retention

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws, including laws that apply to medical records.

J. Jurisdiction Specific Rights

1. California Shine the Light Disclosure

The California “Shine the Light” law gives residents of California the right under certain circumstances to request information regarding the manner in which their personal information is shared with third parties for the third parties’ direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

2. Privacy Information for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at: care@fountainlife.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

K. Data Security

The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse, and unauthorized access, use, alteration, or disclosure. We store all personal data you provide to us behind firewalls on servers employing security protections. We encrypt any payment transactions using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Online Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to take care when providing information in public areas of the Online Platform like message boards, which any Online Platform visitor can view.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Online Platform. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Online Platform.

L. Children's Online Privacy

We do not knowingly collect personal data from, or direct our Online Platform to, persons under age 18 including minors under age 16 or children under 13. If we learn we have mistakenly or unintentionally collected or received personal data from a minor or child without appropriate consent, we will delete it upon receipt of a verified request, unless retention of such information is required or permitted by law. If you believe we mistakenly or unintentionally collected any information from or about a minor or child, please contact us at legal@fountainlife.com.

We do not knowingly sell or share the personal information of minors under 16 years of age.

M. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat your personal data, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated and notify you by email to the primary email address specified in your account as well as provide a notice on the Online Platform the first time you use the Online Platform after we make the change. The date the Privacy Policy was last revised is identified at the top of the Privacy Policy. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you and for periodically visiting this Privacy Policy to check for any changes.

N. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy and our privacy practices, or to request this Privacy Policy in another form, please contact us at:

Toll free number: (917) 672-9073.

or

Fountain Life Management, LLC

13495 Veterans Way, Suite 330

Orlando, FL 32827

Attn: Jeffrey N. Norton, Chief Legal and Privacy Officer

Email: care@fountainlife.com or legal@fountainlife.com

Our corporate headquarters areis located at 13495 Veterans Way, Suite 330, Orlando, FL 32827.